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Returns & Refunds

There will be no credit given on order price difference, due to price drops or promotions. Please select carefully at the time you place your order.

We do not refund for change of mind or lack of expertise for use of product. We do not exchange for change of mind. Returns for refund will only be accepted within 7 days of you receiving the goods and will only be done if the product is faulty, received in error or differs dramatically from the description supplied by Core Metrics. Returned goods must be in its original condition and include all the original packaging. Shipping and handling costs are not refundable.

Any incorrect, missing or damaged items received must be reported to Core Metrics within 24 hours of you receiving the delivery. This can only be done by E-mail or Fax and should be attentioned to Customer Services.

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the goods and provided you have returned the goods to us in their original condition within 7 working days of original delivery.

Refunds will only be made to the original credit/debit card used for purchase.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging redelivery within 14 days.

We are unable to process returns for purchases made within a partnered retail location unless deemed faulty along with proof of purchase.

Core Metrics owns the title of any extra goods shipped with your order that have been despatched in error.